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Last week Apple launched new iPhones with many interesting new features. One feature reports if you’ve been in an accident (assuming your phone can connect), and the other connects the phone to satellite in a very limited way for the times when a cellular tower is out of range.

Starlink and T-Mobile are promoting a yet non-existent service that should make Apple’s satellite service look like it’s survived years of modems. All of these follow AST Spacemobile which will install its first 4/5G satellite next year to begin its coverage.

Let’s talk about our future of satellite cellular services this week. Then we’ll close with our product of the week: a very affordable pair of active noise-canceling headphones that could be perfect for those who take long trips and need to sleep with them.

apple fills a need

Apple’s emergency SOS via satellite service, which will be the first for these next-generation services, is very limited. One big advantage of this is that it will work long before the others reach critical mass.

If you’re in the middle of nowhere and need help, it won’t do any good to have a service that doesn’t work yet, so Apple service limitations only become a problem for Apple when other services become critical. Mass. Look for it in or around 2025.

This service only works in open areas that have a clear view to the sky and, I expect, you may have to do a little dancing sometimes to get enough signal. It won’t work if you fall into a ravine, get stuck in a cave, or are in a bunker.

Yet, every year there are a ton of people who get stuck at my place of residence. What they don’t realize is that the weather here can change very quickly, and that if you’re too far from your car or civilization in only shorts and a T-shirt, you’ll need help if this happens, or you’re likely to lose. Chances are anything from a few fingers to your life.

The app helps you find a satellite and then, through menus, uses the phone’s intelligence to narrow down the message and pass it on to someone who can help you. However, it can take anywhere from 15 seconds to several minutes for the satellite to get a clean line for this to work. So, if you have a broken leg, or are otherwise handicapped, you may still be out of luck.

Apple is working with Globalstar for this feature. iPhone 14 users, who initially got this facility, will get two years of this service for free. Until then, there will likely be alternatives available, and this initial offering will undoubtedly be even better.

The service is better than nothing and right now, unless you want to invest in an expensive Iridium (or other satellite) phone, it’s your only choice. Iridium’s service, while expensive, I remember it being much less expensive than traditional cellular, but still more expensive.

Starlink and T-Mobile

Elon Musk has an idea of ​​a minute and many are surprisingly good. Although I’ve worked with a guy like Musk and know it’s a nightmare to work for or with someone like this because not every idea is good and generally, people like this can’t tell the difference Huh.

Having said that, the idea of ​​turning Starlink satellites into a telephone solution is interesting. However, given that Starlink is already experiencing bandwidth issues, this service could make Starlink less attractive if it reduces bandwidth for existing Starlink customers.

Musk also tends to overpromise and underdeliver, miss announced delivery dates, and cause a fair number of problems for his companies. Still, SpaceX is the cheapest launch platform currently in service, surprisingly reliable, and most Starlink reviews I’ve seen have been impressively positive.

Personally, I would have waited until Starlink was profitable and performing extensively before offering another service on the network, but that’s not Musk’s way. So far, their big, risky bets have mostly worked out. But he and his companies remain a big mistake away from the crisis. Given the complexity of his companies, it looks like he’ll eventually hit a bad wall.

The service will initially be more capable than Apple’s satellite offering but will not be true cellular, and will require upgrades to the Starlink satellites. A beta of this service is rumored to last until the end of 2023, with full service expected within the next year in areas where there is a significant mass of new satellites. If it doesn’t reach critical mass, T-Mobile and Starlink are in an interesting position to be the first to succeed with a satellite-based smartphone solution.

AST Spacemobile

AST Spacemobile, which is set to launch its Low Earth satellite in 2023, has partnered with companies such as Vodafone and AT&T to provide a robust route to early worldwide coverage. They would need between 45 and 65 satellites to reach critical mass, assuming no major market changes or the emergence of largely better competitive technology, before the end of 2025.

The company is wrapped up with 2,400 patents and should be able to provide good 4/5G coverage once critical mass is achieved. The service will be treated like international travel or on-plane service to areas that have cellular options, so your phone will work where it currently doesn’t. Or as primary phone service for people who are outside cellular coverage areas, such as remote land or sea locations.

This will certainly improve ship-to-shore and most radio solutions for police and first responders are operating in areas where there is either no cellular service or where cellular service has been disrupted. Unlike the other two services, AST SpaceMobile will be like regular cellular in that it will support both voice and data and will not have the limitations of the other two services. But its quality and data throughput will surpass terrestrial cellular services indefinitely.

This service should work on planes as well and be better than what you currently get on airplanes. It will support both voice and data whereas planes currently only support data (people are against getting cellular coverage on planes for fear that those using it will drive them crazy with loud incessant phone calls).

wrapping up

With Apple’s announcement last week, we are now in the world of consumer satellite cellular communications and the growing potential to be able to call for help from anywhere in the world, regardless of where the cell tower is located.

This can be huge for those who find themselves in trouble or lost in remote areas and provides peace of mind for parents who can’t locate their children.

Apple is just the beginning. Companies like Starlink and T-Mobile promise far better data bandwidth than Apple, and AST Spacemobile promises global general-purpose 4/5G cellular service that includes both voice and data in the same general time frame. .

By the latter part of this decade, the idea of ​​going out of service may be as obsolete as the need to find a phone booth was in the 1990s. That, my friends, is something worth looking forward to.

Technical Product of the Week

Soundcore by Anker Space Q45 Noise Canceling Headphones

I travel a lot, so I have a lot of noise-canceling headphones with me.

Most headphones are not only very expensive, they are also not comfortable to sleep on a plane. Many are in the $250+ range, which is way too expensive for kids and, considering I leave these on airplanes, they add up for me too. Also, I don’t like earbuds or earplugs because they make my ears itch, which makes it difficult to sleep.

Well, I may have found the perfect solution in a set of headphones you can sleep in: the Soundcore by Anker Space Q45 Adaptive Noise Canceling Headphones. At a retail price of around $150 on Amazon, they’re not the cheapest on the market, but they’re a ton less expensive than most of the headphones I currently own.

Soundcore by Anker Space Q45 Noise Canceling Headphones

Space Q45 Noise Canceling Headphones (Images Credit: Soundcore)


These are an over-the-ear design with very soft pads, which make them much easier to sleep than my Bose and Sony headphones, and far more comfortable long-term for me than earbuds or on-ear products.

The Space Q45 headphones offer 50-hour battery life (I haven’t tested it), support Bluetooth 5.3, and have one of the most robust noise cancellation solutions I’ve tested—including five levels of noise cancellation Which are either turned off automatically or can be controlled by an app. If someone wants to chat with you – and you want to listen – they have a voice passthrough button.

These headphones have big 40mm drivers that lend themselves to decent lows and the sound quality was pretty good, to my ears, with significant range. For those who need an over-the-ear, affordable, noise-canceling solution they can sleep with, the Soundcore by Anker Space Q45 Headphones may be the ideal solution—and it’s my product of the week .

The opinions expressed in this article are those of the author and do not necessarily reflect the views of ECT News Network.

Having trouble understanding the person at the end of the support line you’ve called to get some customer service? A Silicon Valley company wants to make problems like this a thing of the past.

The company, Sunus, makes software that uses artificial intelligence to remove accents in the speech of non-native, or even native, English speakers and output a more standard version of the language. “The program performs phonetic-based speech synthesis in real time,” Sharath Keshav Narayan, one of the firm’s founders, told TechNewsWorld.

Furthermore, the voice characteristics remain the same even after the accent is removed. The sound output by the software sounds the same as the voice input, only the pronunciation has been removed, for example, the gender of the speaker is preserved.

“What we’re doing is allowing agents to keep their identity, keep their tone, it doesn’t need to change,” said Sunus CEO Maxim Serebryakov.

“The call center market is huge. It’s 4% of India’s GDP, 14% of the Philippine GDP,” he told TechNewsWorld. “We’re not talking about a few thousand people whose Along with their cultural identity they are being discriminated against on a daily basis. We are talking about hundreds of millions of people who behave differently because of their voices.”

“The concept is sound. If they can make it work, that’s a great deal,” said Jack E. Gould, founder and principal analyst at J.Gold Associates, an IT consulting firm in Northborough, Mass.

“It can make companies more efficient and more effective and more responsive to consumers,” he told TechNewsWorld.

talking local

Gould explained that local people understand the local dialects better and engage better with them. “Even talking to someone with a heavy Southern accent gives me pause sometimes,” said the Massachusetts resident. “If you can be too much like me it affects the effectiveness of the call center.”

“Many call center employees are located overseas and customers may have trouble understanding what they are saying in terms of strong accents,” said John Harmon, a senior analyst at CoreSight Research, specializing in retail and technology. told TechNewsWorld, a global advisory and research firm.

“But the same could be true for the regional American accent,” he said.

However, Taylor Goucher, COO of Connext Global Solutions, an outsourcing company in Honolulu, cited discounts as a source of customer frustration.

“It is well known that companies outsource call center support to different countries and rural parts of the United States,” he told TechNewsWorld. “The bigger issue is the positioning of employees and the right selection for the training and processes to make them successful.”

customer perception

Harmon notes that consumers may have a negative reaction when they encounter a support person with a foreign accent at the other end of a support line. “A caller may feel that a company is not taking customer support seriously because it is looking for a cheaper solution by outsourcing service to a foreign call center,” he said.

“In addition,” he said, “some customers may feel that someone overseas may be less able to help them.”

Goucher cited a study conducted by Zendesk in 2011 that showed customer satisfaction dropped from 79% to 58% when a call center was relocated outside the United States. “Everyone I know is likely to have a bad customer experience at some point in their life with an agent they didn’t understand,” he observed.

He said the biggest problem with poor customer experience is the lack of support systems, training and management oversight in the call center.

“Too often we see companies take call centers offshore just to answer the phone.” They said. “In customer service, answering the phone isn’t the most important part, it’s what comes next.”

“Agents, Accent or No Accent, will be able to deliver a winning customer experience if they are the right person for the role, have the right training, and have the right tools to solve customer problems,” he said. “It’s easy to say the pronunciation is the problem.”

prejudice against accents

When a customer support person doesn’t have the tools to solve a problem, it can be a huge disappointment for the customer, Gold said. “If I call someone, I want my problem solved, and I don’t want to go through 88 steps to get there,” he said. “It’s frustrating for me because I spent a lot of money with your company.”

“Anything that can be done to get over that hump faster has many benefits,” he continued. “From a consumer standpoint, I have the advantage of not annoying. Plus, if I can move faster, it means the service person can spend less time with me and handle more calls. And If I can understand the problem better, I won’t have to call about it again.”

Even if a customer support person has the equipment they need to provide the highest level of service, accents can affect the caller’s response to the person on the other end of the phone line.

“A customer may be bothered by decoding a foreign accent,” Harmon said. “There’s also a stereotype that some American accents seem illiterate, and a customer may feel like the service provider is getting cheap support.”

“In some cases, I think the biggest pre-existing bias is that if the agent has an accent, they won’t be able to solve my problem,” Goucher said.

options for voice

Serebryakov noted that one of the goals of Sunus is to provide people with options for their voice. “When we post photos on Instagram, we can use filters to represent ourselves however we want,” he explained. “But you don’t have a uniform medium for voice. Our mission at Sunus is to provide that kind of choice.”

Although Sunus initially targeted call centers for its technology, there are other areas that have potential for it.

“One of the biggest uses we see for the technology is in enterprise communications,” Narayan said. “We got a call from Samsung that they have 70,000 engineers in Korea who interact with engineers in the US, and they don’t talk in team meetings because they’re afraid of how they’ll be interpreted. That’s the next use case That’s what we want to solve.”

He said the technology also has potential in gaming, healthcare, telemedicine and education.

Sunus announced a $32 million Series A on June 22, marking the largest Series A round in history for the speech technology company.